How do I give myself the best chance for a quick registration turnaround?
Wonder Cave Registration Best Practices
Purpose
You now know how to obtain your own CV Token and prepare your clients to be compliant, so what’s next? To help you achieve the fastest turnaround times and smoothest experience when registering clients for 10DLC/Toll Free messaging, we are providing these recommendations so you can minimize delays and keep your client campaigns moving efficiently.
Best Practices
- Submit as Soon as Information Is Ready
Avoid waiting to compile large batches of registrations. Submitting intermittently—rather than all at once—keeps the registration pipeline moving and prevents bottlenecks.
- Submit Early in the Week
Providers and vetting partners do not process registrations over weekends. Submitting on Monday or Tuesday helps ensure review begins promptly and reduces idle time.
- Provide All Required Details Up Front And Ensure the Landing Page is Compliant
Complete all required fields (e.g., CV token for political registrations, sample messages for non-political campaigns, etc.) before submitting your ticket. Incomplete submissions cannot be processed and will delay approval.
- Request Escalation for High-Priority Clients
If a client requires urgent setup, notify us at the time of submission. Limited escalations are available, and requests received before 9:30 a.m. EST have the best chance for same-day or next-morning turnaround.
- Follow Up When Necessary
If you respond to a request for changes but have not received confirmation by the end of the same business day, send a reminder or alert us via Slack. Timely nudges help us prioritize your update.
Key Takeaways
- Early & complete submissions are the single best way to avoid delays.
- Communication—including escalation requests and follow-ups—keeps the process on track.
- By adopting these practices, you can help ensure clients are registered and ready to send messages as quickly as possible.