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How do I get a client registered to send?

Client Registration Process Overview

10DLC & Toll Free Client Registration Process

To begin sending messages through our platform, your organization must be registered and approved through the appropriate channels. Below is a step-by-step guide to help you through the registration process.

Optional Step 1: Acquire a Campaign Verify (CV) Token

If you are registering a political organization, you may need a CV token from Campaign Verify.


  [Click here for our CV token guide.]

Step 2: Submit Your Registration Info

Submit a registration ticket to our support team. You’ll be asked for the following:

  • Organization Name & Legal Name

  • EIN or FEC/Statewide Registration ID

  • Business Address

  • Contact Name, Phone, and Email

  • Landing Page URL (must include opt-in language and privacy policy)

  • 10DLC Token (if applicable)

  • Campaign Type (GOTV, Fundraising, etc.)

  • Sample Messages

  • Monthly Volume Estimate

  • Preferred Area Code

Step 3: Review Your Landing Page & Privacy Policy

Before submitting, ensure your website includes:

Step 4: Submit the Ticket

Once everything is ready, submit the ticket with all required information and documentation.

Step 5: We’ll Acknowledge & Monitor Your Registration

Our team will acknowledge your submission within 24 hours, and follow up with any updates or requests if revisions are needed.

What to Expect

Most registrations are approved within 2–5 business days, but timelines can vary depending on the accuracy of the submitted info and carrier review times. We’ll keep you posted throughout the process.

If your submission is flagged for revisions, we’ll contact you directly to help correct and resubmit it as quickly as possible.

FAQ: How long does client registration take?

Q: How long does it take to get a client fully registered?
A: Once we’ve submitted a client for registration, approval typically takes 2–5 business days. However, delays can occur if any information provided is incomplete or noncompliant with carrier requirements. We’ll reach out if any updates or corrections are needed before submission.

Q: Can you speed up the process?
A: We can do our best to expedite, but lack total control  — it’s handled by third-party review teams and carriers. The best way to avoid delays is to ensure all submitted information is accurate and complete.

Q: Will I be notified when registration is complete?
A: Yes! We’ll keep you updated throughout the process and notify you as soon as the registration is approved and your client is ready to begin sending.

Q: What can delay registration?
A: Common reasons for delay include:

  • Incomplete or inaccurate business details

  • Issues with campaign or use case descriptions

  • Violations of 10DLC compliance guidelines

If any of these issues come up, we’ll work with you to resolve them quickly.